Download List

Descripción del Proyecto

OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.

System Requirements

System requirement is not defined
Information regarding Project Releases and Project Resources. Note that the information here is a quote from Freecode.com page, and the downloads themselves may not be hosted on OSDN.

2009-07-10 02:24 Back to release list
2.4.0 beta5

Algunos errores menores han sido corregidos. Los archivos de traducción se han actualizado en polaco, francés, persa, y el italiano. Por otra parte, la traducción al Inglés solo se ha dividido en EE.UU., Reino Unido y Canadá Inglés.
Tags: language translation, service desk, helpdesk, itil, it service, Minor bugfixes
Some minor bugs have been fixed. The translation files have been updated for Polish, French, Persian, and Italian. Furthermore, the single English translation has been split into US, UK, and Canadian English.

Project Resources