The GnuGk ACD does automatic call distribution for the Gnu Gatekeeper. It is the first step to a VOIP call-center solution based on GnuGk. Incoming calls are routed to agents based on different distribution algorithms.
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Esta versión le permite elegir la forma de hacer frente a las llamadas cuando el agente no está disponible (rechazar, siguen sonando, envía al dispositivo de anuncio). También agrega las prioridades a las colas.
Tags:
Major feature enhancements
This version allows you to choose how to deal with
calls when no agent is available (reject, keep
ringing, send to announcement device). It also
adds priorities to the queues.
